TRANSITION IN PROGRESS!
Legacy System Has Been Retired & All Eligible Accounts Have Been Migrated
Watch the brief video below for important information regarding eligibility, account migration, and what to do if you have not received your login information.
What's Happening?
Our Legacy Membership Platform has officially been retired. 👴🥰
If you are an eligible member, your account has already been transitioned to our new member portal and your login instructions have been sent to the email address associated with your account.
Check Your Email!
The vast majority of eligible members have already been migrated.
Your login credentials may already be waiting for you.
Before requesting customer support:
✓ Check your inbox.
✓ Check your spam folder
✓ Search for emails from Urban Awareness USA.
✓ Most eligible members were emailed on June 16, 2026.
✓ Confirm you're checking the same email address previously used with Urban Awareness USA
✓ If you still need assistance, support response times may be significantly delayed due to increased volume related to the system migration.
Verified Members
Eligible lifetime members are being automatically transitioned to the new system. Monthly memberships, annual memberships, expired memberships, and promotional access accounts are not included in this migration.
Verification Required
Accounts must have a valid, active email address that successfully passes our email verification process. Undeliverable, inactive, or invalid email addresses cannot be migrated automatically.
Need Assistance?
If you believe you should have been migrated but have not received login information, submit a Membership Verification Request. Requests are processed manually and may require 3–5 business days.
⚠️
IMPORTANT NOTICE:
Increased Support Request Volume
Due to the size of this membership migration, our support team is currently experiencing significantly higher than normal request volume.
If you submit a Membership Verification Request, please allow 3–5 business days for a response. Requests are processed manually and in the order they are received.
We appreciate your patience as we work to transition thousands of member accounts.
BEFORE YOU REQUEST SUPPORT!
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Allow 3–5 business days for a response
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Use the same email address associated with your membership
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Check your inbox and spam first. You may already have access.
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All verification requests must be submitted by July 31, 2026
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